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With their sales systems down, dispensaries have spent the last week struggling to keep things flowing smoothly. One medical nonprofit, New England Treatment Access (NETA), notified clients in the days after the attack that sales would be slower than usual because staff would have to execute them manually. Other outlets, according to Marijuana Business Daily, were forced to close temporarily.
According to a video statement issued yesterday by MJ Freeway CEO Amy Poinsett, the attack took out both MJ Freeway’s production and backup servers, in what she described as an “unprecedented malicious attack.” While the damage from the attack was severe, Poinsett said “much is reparable.”
The recovery process appears to have been agonizing, requiring one-on-one work with clients to recover data and migrate to new infrastructure. Poinsett admits in her statement that “it’s taking more time than we’d like it to,” and some of MJ Freeway’s customers have run out of patience. In a more recent update posted to their website, NETA says that “Our staff has been working night and day with [MJ Freeway] to get us back online, but to no avail. Therefore, we have decided to transition to a new system.”